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We want you to be completely happy with your purchase from Highland Park Lapidary Co. You can call us at 51 and we'll respond quickly with an RA (return authorization) number. If you believe you've received a defective product, the first thing you should do is contact our support team. In rare cases it's possible that a product has a manufacturing defect. We have no set policy other than doing whatever it takes to make you happy and fix the problem ASAP. We don’t guarantee that we will receive your returned item, and aren't liable for any losses or damages during the return shipping.What if there is a problem with my order?Īs unlikely as that may seem, if there is a problem with your order, call us immediately. If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance.

Any import charges that are incurred from an international returns will be deducted from your refund. International returns should be marked as 'return' to avoid customs and handling charges.

You will be responsible for paying for your own shipping costs for returning your item. Stuart Dearnaley, The Citrine Circle, Second Floor, Lomeshaye Bridge Mill, Bridge Mill Road, Nelson, BB97BD To return your product, you should mail your product to: If you’ve done all of this and you still have not received your refund yet, please contact us at Shipping There is often some processing time before a refund is posted.

Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Once your return is received it will be inspected for damage to be approved for refund. This will be waived if an error on our part has caused the cancellation, or a defective item has been sent to you. To complete your return, we require a receipt or proof of purchase.ĭue to card processors and Paypal not refunding transaction fees, where an item is returned to us, or an order cancelled due to change of mind, there will be a restocking fee of 4% of the total transaction cost held back from the refunded amount to cover the non-returnable fees that can not be recovered. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Live sale items from social media are also exempt from refunds, these are sold as seen. Only regular priced items may be refunded, unfortunately sale items and items marked as 'DISCOUNT' cannot be refunded. Certain products may be exempt from returns including gift cards and certain jewellery items. You then have 14 days to ship the item back to us. You must notify us within 7 days of receiving your item if you wish to return it.

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We are also partnered with Ecologi and Eden Reforestation Projects, read more about this and our company ethics here.ĭon't forget to join our loyalty scheme for money off and free crystals! View more We use box suppliers who create our boxes out of recycled and sustainable materials, our padded envelopes are from a Climate Neutral company who use FSC certified sources, and our bubble wrap is recyclable. Our top priority is ensuring your crystals arrive in perfect condition, but also in a way that has as little impact on the planet as possible.

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For metaphysical and geological properties of each crystal, please download our free app, more information here. Softer stones in particular such as jet and satin spar have natural marks on them, so please handle them gently.Īll crystal properties are based on metaphysical beliefs, and should not be used as a substitute for medical care. Please note that as crystals and minerals are natural, they may not be as perfect as glass or man-made replicas.

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Almost all our photos are taken in a photography lightbox to provide consistent lighting, please note crystal and mineral appearances and colour will vary slightly in different lighting conditions.ĭeliveries to the EU will be subject to VAT at your local country rate, plus possible handling charges, for more info about delivery, see FAQ here.

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